SHIPPING & HANDLING
When will orders get shipped with tracking numbers?
After an order is placed, please allow our team to process & ship it out within 3-4 business days, does not include weekends. We strive to ship regular orders meaning orders on hand as fast as possible.
How does the pre order process work?
If you pre ordered an item on our site please understand that pre orders are all custom made orders meaning they are not on hand & have a process time of 2-5 weeks before getting shipped. Once we receive the items and double check to ensure there is no issues with your item we will ship it out within 1-2 business days. Weekly emails will be sent to keep you updated on the status of your order!
Who is the Shipping carrier?
All orders are shipped through USPS/UPS and takes 1-3 business to arrive to your door depending on location and state.
Please note, once we ship your package we are not held responsible for UPS/USPS deliveries, any delivery issues with UPS/USPS must be handled with UPS/USPS because we are not a shipping carrier. If a package is lost under the shipping carrier they are responsible for claim & locating packages.
If you do not accept your package, and it is returned to the sender (Hood Alpha) you must cover Reshipping fees to have the package returned to you with the shipping courier of your choice.