Refunds & Exchanges
At Hood Alpha, we are committed to providing our customers with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchases. Please review our updated refund and exchange policy below:
All Sales Are Final:
Effective immediately, all sales made on HoodAlpha.com are considered final unless there are defects or errors in the products received.
Defects or Errors:
If you receive a defective or incorrect item, please contact our customer support team within 14 days of receiving your shipment. We will work with you to resolve the issue promptly and provide a suitable solution.
We understand that there may be instances where you may need to exchange a product for a different size, color, or style. In such cases, we offer a hassle-free exchange policy. Please adhere to the following guidelines:
- Timeframe: You have up to 14 days from the date of receiving your shipment to initiate an exchange.
- Eligibility: Exchanges are only applicable for items that are in new, unused condition, with the original tags still attached. We encourage you to inspect the product thoroughly before removing any tags or labels.
- Exchange Process: To initiate an exchange, please follow these steps:
a. Email our customer support team at HoodAlpha@yahoo.com with your order confirmation number, the item you wish to exchange, and the reason for the exchange.
b. Our customer support team will guide you through the exchange process and provide you with instructions on how to return the item(s).
c. Once we receive the item(s) in the specified condition, we will process the exchange and ship the requested replacement item(s) to you.
Please note that exchanges are subject to product availability. In case the requested item is out of stock, we will provide you with alternative options or issue store credit for future use.
If you have any further questions or need assistance with our refund and exchange policy, please contact our customer support team at HoodAlpha@yahoo.com. We are here to help and ensure your satisfaction.
Thank you for choosing Hood Alpha.